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Invoices & billing portal

Statable delegates invoicing, payment methods, and billing history to Stripe's hosted Customer Portal. Card data stays out of Statable. You get a familiar, audited surface for every billing action. Statable also stores its own per-period usage history so you can see exactly how many pageviews each invoice covered.

Open the Stripe Billing Portal

  1. Settings → Plan & Billing.
  2. Click Manage. You're redirected straight into your Stripe portal session.

Portal sessions are short-lived and tied to your account, so the link can't be shared or reused. Open the portal from the dashboard each time.

What you can do in the portal

The Stripe Customer Portal handles:

  • View invoices. Every invoice from the lifetime of your subscription, with line items, taxes, and payment status.
  • Download PDF receipts. One-click PDF for any invoice, suitable for accounting.
  • Update payment method. Replace a card, switch between card / Link / Apple Pay / Google Pay, or add a backup.
  • Update billing address. Used for tax calculation and shown on invoices.
  • Update tax IDs. EU VAT, UK VAT, US EIN, and other supported formats. Stripe applies the right tax treatment once an ID is on file.
  • Change plan. Same set as the dashboard, in case you prefer to do everything in one place.
  • Cancel or reactivate. Cancel takes effect at period end. Reactivate works any time before that.

When done, click Return to Statable in the portal. Stripe sends you back.

Where to find invoices

Every paid period generates an invoice. The Stripe Customer Portal is the single source of truth. Open from Settings → Plan & Billing → Manage and you'll see:

  • Every past invoice with date, amount, and status.
  • A hosted invoice page for each one (shareable URL with the full breakdown).
  • A PDF download for accounting / accounts-payable / VAT records.

If your team needs receipts emailed automatically when a charge succeeds, that can be enabled by Statable on request, [email protected]. Otherwise, downloading PDFs from the portal is the recommended flow.

VAT and tax

Stripe handles tax calculation in jurisdictions where Statable is registered. The portal collects your billing address and (optionally) a tax ID. Stripe applies the right rate at checkout and on every renewal. Tax appears as a separate line on every invoice.

If your business needs Statable's VAT registration number, it's printed on every invoice PDF. If you need a different invoice format (PO number, custom buyer address, paper invoice), email [email protected]. We can arrange annual invoicing manually for larger accounts.

Previous periods (Statable's view)

Stripe knows about charges. Statable knows about pageviews. Open Settings → Plan & Billing → Previous periods to see each closed billing period with:

  • Start and end dates (UTC).
  • Total pageviews recorded across all your sites in that period.
  • What you paid, in your subscription's currency.

The right place to look when reconciling a Stripe invoice against actual usage.

Subscription lifecycle

Stripe webhooks drive Statable's view of your subscription state. The states you'll see:

  • trialing. First 30 days, no Stripe charge yet.
  • active. Paid plan, current period in good standing.
  • past_due. A renewal charge failed. Stripe automatically retries on its smart-retry schedule (typically 4 attempts over ~3 weeks). The dashboard shows a banner asking you to update your card. Full access during retries.
  • canceled. Period ended after a cancellation. Statable enters a 60-day grace window. Tracking continues with limits, the dashboard prompts to resubscribe, historical data is preserved.
  • expired. Grace window finished without a new subscription. Premium features lock. Data stays until you delete the account.

Failed payments

If a charge fails, Stripe emails the billing address with a hosted link to update the payment method. You can also fix it from the dashboard:

  1. Settings → Plan & Billing → Manage.
  2. In the portal, update the card or add a new payment method.
  3. Stripe retries the failed charge immediately.

If retry succeeds, the subscription returns to active. Ignore the failures and after the smart-retry window the subscription is canceled and the standard grace period rules apply.

Refunds and disputes

Statable issues refunds case-by-case for billing errors. For a refund request, prorated credit, or to dispute a charge, email [email protected] with the invoice number from the Stripe portal. We typically respond within one business day.

For chargebacks: contact us first. A chargeback before we've had a chance to resolve usually ends with the subscription terminated and the account flagged, even if we'd otherwise have refunded you in full.

Contact

Anything billing-related the portal doesn't handle (annual invoicing, PO numbers, paper invoices, VAT certificates, refund requests, plan customization for very large accounts) goes to [email protected].

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